
In the transformation age, the purpose of experience design is evolving. It’s no longer just about crafting extraordinary or memorable moments — it’s about creating experiences that are truly transformative. While people naturally encounter life-changing experiences, these are often serendipitous rather than intentionally designed.
This research line explores how we can bring intentionality into the process of transformation by bridging experience design, positive psychology, and systems thinking. It examines how experiences can be consciously designed to catalyse deep personal growth, ignite collective wellbeing, and foster cultural or systemic change.
Key questions include: What triggers human transformation? How can organisations and facilitators guide and support transformative experiences? What environments and conditions enable meaningful change? How can transformation be sustained and integrated long-term? In what ways can experiences act as positive interventions with ripple effects across individuals, communities, and systems?
Selected publications that may be of interest:
- Neuhofer, B. (2025) Transformative Experience Integration: A Conceptual Analysis. The Service Industries Journal.
- Dieteren, N. & Neuhofer, B. (2025) Transformative Experience: Exploring The Role of Experience Facilitators. The Service Industries Journal.
- Celuch, K. and Neuhofer, B. (2024) Transformative Event Experiences: A Visual In-Situ Study of Change. Current Issues in Tourism.
- Celuch, K. and Neuhofer, B. (2023) Towards Transformative Event Experiences: State of the Art and Future Research. Event Management.
- Neuhofer, B., Egger, R., Yu, J. and Celuch, K. (2021) Designing experiences in the age of human transformation: An analysis of Burning Man. Annals of Tourism Research.
- Neuhofer, B., Celuch, K., To, L. (2020) The psychological dimensions of transformative festival experiences. International Journal of Contemporary Hospitality Management. 32 (9), pp. 2881-2901.
Experience Design for Digital Transformation
As we enter an era of exponential technological growth, digital transformation is redefining the way we design, deliver, and live experiences. This research line explores how cutting-edge technologies — including artificial intelligence, virtual and augmented reality, robotics, chatbots, smart systems, and data-driven platforms — shape the future of experience across sectors.
By fusing experience design with digital innovation, this line of inquiry investigates how organisations can move to the intentional design of technology-enhanced experiences. It zooms out to explore macro-level futures trends, and zooms in to examine how technology creates personalised, immersive, and emotionally meaningful experiences across customer journeys.
Key questions include: How do emerging technologies shape the future of human experiences? What role does AI, VR, and immersive tech play in designing transformative experiences? How does technology extend experiences before, during, and beyond the service encounter? How can destinations engage visitors and design never-ending tourism experiences?

Selected publications that may be of interest:
- Prodinger, B. and Neuhofer, B. (2023). Never-Ending Tourism: Tourism Experience Scenarios for 2030. In ENTER23 e-Tourism Conference, Springer.
- Chevtaeva, E., Neuhofer, B., Egger, R. and Rainoldi, M. (2023) Travel while working remotely: A topological data analysis of well-being in the remote work trips experience. Journal of Travel Research.
- Rainoldi, M., van der Winckel, A., Yu, J. and Neuhofer, B. (2022) Video Game Experiential Marketing in Tourism: Designing for Experiences. In Stienmetz, J.L., Ferrer-Rosell, B., Massimo, D. (Hg.) Information and Communication Technologies in Tourism 2022. Cham, Springer, pp. 3-15.
- Grundner, L. and Neuhofer, B. (2021) The Bright and Dark Sides of Artificial Intelligence: A Futures Perspective on Tourist Experiences. Journal of Destination Marketing and Management, 19.
- Neuhofer, B., Magnus, B., Celuch, K. (2020) The impact of artificial intelligence on event experiences: A scenario technique approach. Electronic Markets. pp.1-17.
- Simon, O., Neuhofer, B., Egger, R. (2020) Human-robot interaction: Conceptualising trust in frontline teams through LEGO Serious Play. Tourism Management Perspectives, 35.
- Femenia-Serra, F., Neuhofer, B. and Ivars-Baidal, J. (2019) Towards a conceptualisation of smart tourists and their role within the smart destination scenario. The Service Industries Journal, 39 (2), 109-133
Experience Design for Positive Psychology
At the intersection of experience design and positive psychology lies a powerful opportunity: to craft experiences that not only engage, but uplift, transform, and empower. This research line explores how experiences can be intentionally designed as positive interventions that cultivate wellbeing, purpose, connection, and human flourishing.
By integrating evidence-based principles from positive psychology — such as strengths, flow, awe, meaning, and post-traumatic (and post-ecstatic) growth — into design frameworks, this work investigates how organisations and guides can create experiences that trigger lasting inner transformation and ripple effects of positive change in wider systems.
Key questions include: How can positive psychology principles be embedded in experience design? What kinds of experiences elevate human potential and wellbeing How can we design for awe, gratitude, meaning, or joy in experiential settings beyond traditional interventions? What role do designed experiences play in guiding life transitions and growth? How can experiences serve as intentional, evidence-based tools for positive transformation?
Selected publications that may be of interest:
- Goh, S., Neuhofer, B., & Duerden, M. (2025) Guest Editorial: Designing Experiences for Transformation and Sustainable Futures. Journal of Hospitality & Tourism Research, 49(5), 863-865.
- Neuhofer, B. (2025) Positive tourism experiences for human transformation: A Horizon 2050 paper. Tourism Review. 80 (1), 39-52.
- Neuhofer, B. and Dulbecco, M.L. (2024). The phases of self in transformative tourism experiences. Annals of Tourism Research.
- Neuhofer, B. (2024) Transformative Experience Integration: A Conceptual Analysis. The Service Industries Journal.
- Chevtaeva, E., Neuhofer, B., Egger, R. and Rainoldi, M. (2024) Travel while working remotely: A topological data analysis of well-being in the remote work trips experience. Journal of Travel Research, 63(2), pp. 466-480.